Updated
Orchard Park, Block E, Batam Centre
This Privacy Policy explains how PT Citramas Karya Persada (CKP) (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit our website, contact us, or request information about our services. CKP is a fire safety specialist based in Batam, providing fire protection, fire fighting systems (hydrant, sprinkler, pumps), fire extinguishers (APAR) supply and servicing, fire alarm systems, suppression systems, testing & commissioning, and ongoing maintenance.
We collect only what we need to respond properly, deliver services, and improve site performance. We do not sell personal data.
By using this website, you agree to the practices described below. If you do not agree, please discontinue use of the site. This policy is written in British English and intended to be clear and practical for visitors, clients, and procurement teams seeking fire safety services in Batam and surrounding areas.
1) Information we collect
We may collect information when you submit a form, send an email, call or message us, or interact with the website.
The information typically includes your name, email address, phone number, enquiry subject, and the message you send.
If you request a quotation or site survey, we may also collect site or project context that you provide (for example, the
facility type, system scope, and general location).
2) How we use your information
We use personal information for legitimate business purposes, including:
responding to enquiries, preparing quotations, scheduling site surveys, delivering requested services,
providing updates about a project, improving our website and service quality, maintaining security,
and meeting record-keeping requirements for operational and audit needs.
We do not use your data to send unrelated marketing at high frequency; if we publish updates or articles,
they are meant to be practical and relevant to fire safety, compliance, and maintenance planning.
3) Cookies and analytics
Our website may use cookies to ensure basic functionality, improve page load performance, remember user preferences,
and help us understand how visitors use the site. Cookies do not give us access to your device.
You can usually disable cookies in your browser settings; however, certain site features may not function correctly.
4) Sharing and disclosure
We do not sell personal information. We may share limited data only when necessary to provide services or comply with law,
such as with trusted service providers (e.g., hosting, email delivery, analytics, spam prevention) acting on our instructions.
We may disclose information if required by applicable legal obligations, court orders, or regulatory requests.
5) Data retention
We retain personal information only for as long as needed to respond to your enquiry, deliver services, maintain reasonable
business records, and comply with applicable requirements. Retention periods can vary depending on the purpose and the nature
of the request (for example, quotation follow-ups or ongoing maintenance contracts).
6) Security
We implement appropriate technical and organisational measures to protect data from unauthorised access, alteration, loss,
misuse, or disclosure. No internet system is 100% secure, but we take practical steps such as access control, hardened hosting,
and monitoring to reduce risk.
7) Your rights and choices
You may request access to, correction of, or deletion of your personal information held by us, subject to legal and operational
constraints. You may also object to certain processing or ask us to stop contacting you for non-essential communications.
To make a request, please contact us using the details below.
8) External links
Our website may include links to third-party websites or platforms. We are not responsible for the privacy practices of those
sites. We recommend reviewing their privacy policies separately.
9) Children’s privacy
This website and CKP services are intended for businesses, facility teams, and adult users. We do not knowingly collect personal
information from children. If you believe a child has provided data, please contact us so we can take appropriate action.
10) Changes to this policy
We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes. Updates will be posted
on this page. Continued use of the website after updates means you accept the revised policy.
Contact
For privacy enquiries, data requests, or questions about this policy, please contact:
PT Citramas Karya Persada (CKP)
Batam Centre, Riau Islands, Indonesia
Email: info@citramaspersada.com
Phone/WhatsApp: (0778) 5508 143
Need clarification about privacy or your enquiry data?
CKP Support
AdministrationIf you have a question about how we handle enquiry data (quotes, surveys, maintenance requests), send us a message. We will explain what we store, why we store it, and how you can request updates or deletion where applicable.
Facilities Contact
OperationsClear privacy terms make procurement easier. Knowing how enquiry records are handled helps teams coordinate surveys, approvals, and service scheduling without confusion.